Frequently Asked Questions...

Are the products sold on FreskiCulture authentic and new?

All the products we sell are checked by our experts to certify their quality and authenticity.
Furthermore, each product on our site is new, never worn, and comes with the factory tags that certify its authenticity.

I have a question about a product, how do I contact you?

You can contact us in different ways, on the site there is a live chat with one of our experts who will answer you as soon as possible on Whatsapp.
You can also write to us via the contact form always present on the site at this link , or directly by e-mail at freskiculture@gmail.com

Do you also buy sneakers or streetwear?

We are always available to listen to your suggestions, if you have a new and authentic item you can send us an email to freskiculture@gmail.com with the size and price.

Can I change or cancel my order?

To request cancellation or modification of an order, you can contact us. However, please note that orders can only be canceled before they are shipped. Otherwise, it will be necessary to proceed with the return of the product. If you wish to exchange the product, you can return your original order and place a new order for the desired product.

Can I ask for a refund?

You have 14 days to return your order, starting from the moment you received it, provided that the product is in the same condition in which we sent it to you. To find out all the return conditions, click here . If you wish to make a return request, please send an email to freskiculture@gmail.com . We will send you the necessary instructions to proceed. Please note that the return shipping costs are the responsibility of the customer.

I'm about to place my first order, can I have a discount code?

Of course! If you subscribe to the newsletter you can get an immediate discount code of €10 which you can use to place your first order.
To get the discount code click on this link .

Do you have a physical store?

Currently you can only order our products online on our website, to stay updated on all the news and receive a surprise click here ;)

Are the products for women and men?

Most of the products available are unisex.
Generally we invite you to refer to your size that you normally wear.

What are the payment options?

In Italy we accept payments by credit card and payment on delivery.
In the rest of the world we accept payment by credit card.